Refund and Cancellation Policy

Overview

We want every client to feel that working with FreeLnc was worthwhile. This policy explains how cancellations, rescheduling and refunds work for our planning sessions, financial plans and ongoing coaching. It forms part of our Terms and Conditions.

Free Discovery Conversation

The initial discovery conversation is free. You may cancel or reschedule it at any time without charge; we simply ask for as much notice as possible.

Starter Sessions

• Cancel more than 48 hours before the session: full refund or free rescheduling.
• Cancel between 24 and 48 hours before: free rescheduling once, or a 50% refund.
• Cancel less than 24 hours before or miss the session without notice: no refund, though we will try to reschedule in genuine emergencies.

Full Financial Plans

• Cancel within 7 days of accepting the engagement and before analysis begins: full refund of any amount paid.
• Cancel after analysis has started but before the plan is presented: refund of the amount paid minus a proportionate charge for work completed, which we will itemise.
• After the plan has been presented: fees are non-refundable, but follow-up reviews remain available as agreed.

Ongoing Coaching

Ongoing coaching can be cancelled with 30 days’ written notice. Fees paid in advance for periods after the notice period ends are refunded. Coaching may also be paused for up to three months once per year at no cost.

If We Cancel

If we need to cancel or reschedule a session, we will offer a new time at your convenience. If we cannot complete an engagement for reasons within our control, we will refund fees for any work not delivered.

Satisfaction Concerns

If you are unhappy with any part of our service, please tell us within 14 days of the relevant session or delivery. We will review the concern, respond in writing within five working days and, where appropriate, offer additional work or a partial refund.

How to Request a Refund

Email info@freelnc.com with your name, the service concerned and the reason for your request. Approved refunds are made to the original payment method within 10 working days.

How to Contact Us

Questions about this refund and cancellation policy can be sent to info@freelnc.com or raised by phone on +880 1719-942176. Our registered business address is listed on our Contact page. We aim to reply to every written request within five working days.